Frequently asked questions

The Change Indicator is designed to reduce the need for frequent, unnecessary manual checks and help you decide the best time to change your loved one’s absorbent product. This can provide better comfort for your loved one and more peace of mind for you.

The Change Indicator tracks the amount of urine in  TENA products. This information is then sent via the gateway and processed by Essity. Finally, a notification on the saturation status of your loved one’s absorbent product is sent to the TENA SmartCare Family Care app on your smartphone.

The Change Indicator does not detect faeces. For frequent faecal episodes, manual checking is still required.

Yes. To date, one clinical study has been carried out with more scheduled. The Change Indicator is CE-marked and registered by the FDA in the US as well as Health Canada.

Essity takes data privacy seriously. All processing of personal data, irrespective of whether we are the controller or the processor, is done in accordance with applicable data protection rules such as the General Data Protection Regulation ("GDPR"), the ePrivacy Directive ("ePrivacy Directive") as well as applicable local legislation.  Our Privacy Policy describes how Essity collects and processes the personal data and other information of the users. You can read more about it there.

No, the system operates without WiFi. It uses the mobile network.

The Change Indicator has only been validated for use with TENA products and is not intended for use with other absorbent products.

The Change Indicator has been validated for use with most TENA products: TENA Slip, TENA Pants, TENA Flex, TENA Stretch, TENA Brief, TENA Underwear. For the Change Indicator to attach securely, the absorbent product must have a textile-like outer lining. A full list of TENA products suitable for use with the Change Indicator, can be found at TENA SmartCare.

"Dry" means there is no need to take  action. “Some urine” means there is a small amount of urine in the absorbent core. Normally, this will not require any action but if your Loved One has sensitive skin, or if the absorbent product has been worn for an extended period, you may want to consider change. When you receive the notification "consider change", this means it is time to consider changing the absorbent product.

We recommend using pre-soaked, alcohol-based wipes without additives. Use alcohol-based disinfectant foam for the hooks on the back. When fully assembled, the Change Indicator can be rinsed under a tap.

We recommend cleaning the Change Indicator as often as you would change bed linen or when required. If a sensor strip cannot be cleaned, replace it.

Yes. The Change Indicator works with all TENA products listed here. For the system to perform reliably, make sure you use the correct sensor strip length for the night product. Check TENA SmartCare for more information. You will also need to register the absorbent product you are currently using in the app.

This is not currently possible. The range between the transmitter and the gateway is around 10 metres /33ft.

Yes, this is possible. Installation is the same as the first gateway.

No, this function is not yet available. The Change Indicator is only currently for use with one person.

You can order the new strip length from the TENA SmartCare Shop.

Yes. Notifications can be turned off in your phone settings or in the app. Remember to turn them on again when you get back.

Batteries will last for approximately 3 months of continuous use.

Only use CR 2032 batteries. For best performance, we recommend using the batteries provided by TENA in the subscription. Dispose of old batteries responsibly.

Sensor strips last for at least 3 months of continuous use. 4 sensor strips per year are included in the annual subscription fee.

We recommend that you dispose of sensor strips in the same way you would dispose of electronic waste.

The transmitter will last for at least two years of continuous use. After two years, you will be offered a replacement transmitter. This is included in the annual subscription fee.

The Change Indicator is availble to buy in the TENA SmartCare Shop. It is also available from selected dealers depending on your country. Subscriptions must always be signed-up for via the TENA SmartCare Shop.

The first year of your subscription includes the Starter Kit plus a refill of two sensor strips and two batteries. The second includes two more refills of sensor strips and batteries – four sensor strips and four batteries in total. The third year also includes two refills plus a replacement transmitter.

The App Store for iOS and Google Play for Android.

No, the TENA SmartCare Professional Care app will not work in a private home setting.

Yes, this is possible. More information is available at TENA SmartCare. Multiple gateways can be added to improve the range of the Change Indicator without changing the settings. However, you will need to register a new transmitter in the app each time it is used.

You can cancel at any time. Simply go to the TENA SmartCare Shop and log in to cancel your subscription.

The App Store for iOS and Google Play for Android.

To support family caregivers by helping them plan and coordinate care for their loved one. The app is also intended for use with the Change Indicator.

The app requires Android 7.0 or later or iOS 11.0 or later.

Yes. However, if you want to start using the TENA SmartCare Change Indicator, it is only validated for use with TENA products.

No, the app is free to download and use.

Essity takes data privacy seriously. All processing of personal data, irrespective of whether we are the controller or the processor, is done in accordance with applicable data protection rules such as the General Data Protection Regulation ("GDPR"), the ePrivacy Directive ("ePrivacy Directive") as well as applicable local legislation.  Our Privacy Policy describes how Essity collects and processes the personal data and other information of the users. You can read more about it there.